A highly entrepreneurial technological savant pushing the boundaries of creativity & modern near silicon wrappers, thus solving complex human problems. Seasoned Product Management specialist breezing through internal evangelization, driving high performance teams to take products from 0 to 1 to 10 to 100 while keeping the stakeholders abreast.

A people’s person with solid experience in digital product development catering to various markets & one who can imbibe enthusiasm to fellow colleagues & products alike.

Skills:

MLOps: PyTorch

Generative AI: Prompt Engineering, LLM, Vector Database, Chatbot UI, AI UI

Product Management: Product Marketing, Product Research, Agile Development, New Product Development, Continuous Product Development, JIRA, Stakeholder Management, Product Strategy, Pricing Strategy, Product Roadmap, Product Analytics, Product Design, Figma, JIRA, Internal Evangelization

SaaS: Enterprise SaaS, Middleware development, Enterprise Solutioning

Backend: Java, Python, nodeJS, PHP,RoR

Databases: MySQL, MongoDB

Frontned: React, Javascript

Framework: Struts, Django, Cordova, Electron JS

SDK: Goodle Maps, Mapbox

SSO: Google

UI Design: Figma, Sketch, Adobe XD, Balsamiq

Scripting: Python, Bash

IaaS: AWS, Digital Ocean

Mobile: Advacned Android - Broadcast Listeners, Networking

Operating System: Mac, Windows, Ubuntu

HappyFox: Product Manager: May 2024 - Present 🔗

Building AI first “Support Desk” with human in the middle.

Expanded “HappyFox AI” to “Ticket Triaging” to auto fill the key fileds in the ticket using Gen.AI
Simplified the SSO authentication setup & login for agents & end users. Suggested implementing policies to configure multiple SSO’s across brands, SSO providers & users.
Proposed “Sandbox” environments to smoothly handle change management process. Suggested to auto migrate the meta-data from sandbox to production via APIs & backend.
Revamped the legacy dashboard with key metrics & clean UI.
Propsed a list of integrations to be made by analyzing the competitor landscape.
Solutioned calendar view the tickets by due date on a calendar for field agents.

interface.ai: Product Manager - II: January 2024 - April 2024 🔗

Scaling 10x-100x banking bots for serving American credit union partners, hosted primarily on websites & online banking systems.

Led the team to migrate from knowledge graph based chatbot to Generative AI based chatbot, which improved accuracy by 40% & reduced response time by 50%.
Kicked-off the product marketing initiatives to deliver the product to the end users.

Engagedly: Product Manager: June 2021 - January 2024

Blending business logic with innovative technology to create stunning products that is loved by our customers.

1. Product Manager - “AI Strategy” 🔗

Spearheaded the AI strategy & kept the company at forefront this generative wave. We lovingly called our GPT - Marissa AI

Implemented support bot “Ask Marissa” to handle user queries on product & HR best practices, continuously trained on product documentation & our blogs. 🔗
Extended “Ask Marissa” to be trained on company internal documents to act as HR-GPT thus reducing HR’s query resolution time & make them focus on core strategy. 🔗
Summarized 360 feedback / multirater feedback for a user which might have come from multiple peers, extending to have Q&A with those reviews. 🔗
Extended the same summarizing capabilities to “Team Pulse” & “Survey” for admins where responses are from a huge employee set.
Helped our users share helpful feedback by using SBI framework + Marissa AI and exciting praise posts.
Made tool for HR leaders to create meaningful & exciting “Job Descriptions + Responsibilities”. 🔗
Aided our users to create meaningful descriptions for their IDP, Survey & Learning course. 🔗
Suggested milestones & key results for Individual Developmet Plans & Goals for our users.
Suggested “IDP” by parsing user’s performance reivew - WIP.
Vectorized entire employee performance details & gave HR leaders a bot that could answer anything about employee - “Resource Center Reimagined” - WIP.

2. Product Manager - “Advanced Analytics” - WIP 🔗

Reports & Excel sheets are boring, who needs do pivot tables when all you can do is just ask. Helping HR leaders get “Out Of the Box” insights

Using the existing “Inbox” feature of our’s enabled leaders to get quick insights about reports, once can just “Chat with data”. Just move any report to “Inbox” where “Marissa AI” is the other participant. All the leaders need at the end of the day are just charts & graphs.
Provided “Out Of the Box” insights for any report, just choose any pre loaded question to get an insight about the report.
Extended the above 2 functionalities to different channels to get results in the flow of work - Chrome extension, Slack, MS Teams.

3. Product Manager - “Core Product” 🔗

Execute Performnace, Enable Development & Engage People

Led the team of developers & designers to launch the initial version of “e10 - Engagement Survey”.🔗
Revamping the above “e10” to V2 with much more sophisticated insights.
Owned “Employee Growth”, led the development from 0 to 1 to 10. 🔗
Strategized & delivered “Workflow Automation” to automate repeated tasks performed by HR leaders. 🔗
Kicked off the “Calibration” under performance reviews.
Delivered “Custom Rewards” in short span & ownded Rewards & Recognition module. 🔗
Took complete ownership of performance suite & kept the development on roll with features that users love from - “Auto pull goals” into reviews to calibration. 🔗
Handled automation tasks & built webhooks for actions so that tasks could be automated. Eg - Adding new admin details to hubspot + sending them a welcome email.
Got in the last stage of 360/Multirater feedback revamp & did UAT with client facing teams. Successfully launched 2.0 to an applause from clients. 🔗
Actively maintained the “Product Request Board”, prioritizing tickets from clients & scoring them. Maintained good relationship with all the Account Managers & Clients.

4.Product Manager - “Extra Efficiency” 🔗

Lead & refactored notifications to be actionable reducing context switching. All of users got things done in their “Flow of Work”. Ability to respond to feedback request, checkin on goal, comment on praise / posts, fill up survey, team pulse right from Emails (Gmail / MS Outlook), Slack & MS Teams🔗
Reduced time & increased productivity of our users by integrating our goals with tools like Salesforce, Jira & Google Sheets for seamlessly updating their KPIs 🔗
Integrated our rewards module with Meta Workplace for bi-directional sync of rewards & points. 🔗
Led the team to integrate with various LMS content providers (Linkedin Learning, Udemy, Go1, Bizlib) for bi-directional sync of courses & reports. 🔗

5. Product Manager - “Productivity Hacker” 🔗

Developing “d3 - Demo Dummy Data” - a web application to create dummy data using AI that can be imported to demo / pilot sites - helping all the client facing teams get JIT sites with realistic data - WIP
Introduced “Firefox containers” to the company to hold sessions in each tab, as our product is role based, this helped our client facing teams a lot to make their demo’s flawless. 🔗
Coded & executed python scripts to scrap all the Zendesk articles & migrated them to Hubspot knowledge base.
Wrote the mother code for “Employee Generator” to get realistic user data that can be imported.
Wrote Python + Selenium scripts to scrap web resources for skill

6. Product Manager - “The Selling Side” 🔗

Introduced arcade to showcase new features to our clients, initially used only by PM team, it ended being used by all the teams from customer education, sales, AM, marketing.
We embedded arcade’s on websites, sent to clients, prospects, , embedded on hubspot articles & even in announcement posts.
Implemented Beamer into the product to make product announcements in-app & on website, led the effort to segment users baed on roles, geographies & product used. 🔗
Developed “Free Tools” on website create brand awareness & identification. These tools are the same Marissa AI tools mentioned above but running on the website with reCaptcha - WIP.
Hosted “Free Templates” behind lead gen form to attract more potential buyers.
Hosted “Interactive Demos” behind lead gen from to attract more potential buyers & to enrich the TOFU.
Implemented Hotjar to gather user feedback.
Worked closely with Data Analyst to bring out product usage insights
Got into multiple client calls for requirement gathering, consultation.
Setup demo accounts, created arcade demos & enabled all the integrations for all client facing team accounts to make their demo seamless.

7. Market Research:

Did market sizing & projected revenue targets for new features built.

8. Continuous Product Development: 🔗

Worked closely with Account Managers & prioritized on features for client retention by scoring each request.

Zoho: Product Manager: January 2019 - May 2019 🔗

Building enterprise grade products by bringing in voice of customer. First step into PM-ing in Enterprise SaaS. Got to learn a lot about Object Relation Models. Worked for HR Tech product of Zoho called “Zoho People”

Requirement gathering from multiple clients, worked closely with consultant to give the client the best fit product.
Acted as first PoC for multiple enterprise clients.
Revamped Settings for performance module
Feature research for normalization. 🔗
Market analysis
UI / UX Compatability - spent 30% of the day on design portfolios & blogs.
Enterprise solutionng & middleware development.
Product customization

Zoho: Member Technical Staff: June 2017 - December 2019 🔗

Handled Files & Performane modules of Zoho People

Design APIs for Performance appraisal module for mobile usage. 🔗
Integrating e-sign providers like adobe,docusign. 🔗
Staunch understanding of OAuth workflows.
Integration with Zoho Calendar.
Revamped PDF viewer & experience in JS compression tools like uglify-js.

Zoho: Project Trainee: December 2016 - March 2017

Budding into world of enterprise SaaS

Implemeneted IP & Geo filters for files module
Migrated Files API from XML to JSON